Last Updated: 1 July 2026
At Multiquip (UK) Ltd, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items in accordance with this policy.
- Return Window
- Customers may return eligible products within 14 days of receiving their order.
- Items must be unused, in original condition, include original packaging and proof of purchase.
- Restocking Fee
- A 10% restocking fee will be deducted from refunds for non-faulty returned items if returned after 30 days
- No fee applies for faulty, damaged or incorrectly supplied items or non-faulty items returned before 30 days.
- Non-Returnable Items
- Personalised or custom-made products, gift cards, downloadable digital products, perishable goods, opened hygiene products, and clearance/final-sale items unless required by law.
- Faulty, Damaged, or Incorrect Items
- Contact us within 14 days of delivery with your order number, description and photographs where possible.
- How to Start a Return
- Contact Customer Support, provide your order number and reason for return, obtain authorisation, and return the item securely packaged.
- Return Shipping Costs
- Customers pay return shipping for non-faulty items. We cover costs for faulty, damaged, or incorrect items.
- Refunds
- Approved refunds will be issued within 5–10 business days, less any applicable 10% restocking fee.
- Exchanges
- Exchanges are subject to product availability.
- Consumer Rights
- Nothing in this policy affects your statutory consumer rights.
- Contact Us