Effective Date: 1 July 2026
Last Updated: 1 July 2026
1. Overview
At Multiquip (UK) Ltd, we are committed to delivering your orders quickly, securely, and
efficiently. This Delivery Policy outlines our shipping options, delivery timelines, costs, and
related terms.
2. Delivery Areas
We currently deliver to addresses within the United Kingdom only, including England, Scotland,
Wales, and Northern Ireland. We do not currently offer international shipping.
3. Processing Times
All orders are subject to product availability and payment verification. Orders received on a
business day will typically be processed and dispatched on the next business day. Orders placed
on weekends or public holidays will typically be processed on the next business day and
dispatched on the following business day. Orders containing special-order or out-of-stock items
may require additional processing time.
4. Delivery Options and Timeframes
Delivery Method: Standard Delivery. Estimated Delivery Time: 1-2 Business Days. Delivery times
are estimates and commence once dispatched.
5. Order Tracking
Once shipped, customers will receive a shipping confirmation email, tracking information
where available, and an estimated delivery date.
6. Delivery Charges
Any applicable delivery charges will be displayed during checkout before payment is completed.
7. Failed Delivery Attempts
The courier may make additional delivery attempts, leave the parcel with a neighbour where
permitted, or transfer it to a collection point.
8. Delivery Restrictions
Delivery may be unavailable for certain remote or offshore locations, PO Boxes, or inaccessible
addresses.
9. Lost, Damaged, or Missing Parcels
Damaged deliveries should be reported within 48 hours. A parcel may be considered lost if it has
not arrived within 10 business days of dispatch.
10. Incorrect Delivery Information
Multiquip (UK) Ltd is not responsible for delays or failed deliveries resulting from incorrect or
incomplete address information.
11. Risk and Ownership
Ownership and responsibility for products pass to the customer upon successful delivery.
12. Force Majeure
We shall not be liable for delays caused by circumstances beyond our reasonable control.
13. Contact Information
Multiquip (UK) Ltd
Email: sales@multiquip.co.uk
Phone: 0161 339 2223
Business Hours: Monday to Thursday 8:00 AM – 5:00 PM; Friday 8:00 AM – 4:00 PM